FAQs About Our Liquid Waste Services in Sydney & The Surrounding Areas

A. Pump-out frequency will vary depending on the size of the tank and the number of persons using the system.  As an average guide, we suggest a standard domestic tank should be pumped out every 3-4 years.

A. You can check the level of your tank through the inspection port located on the lid of the tank. When looking into the inspection port, if the inlet pipe has paper and waste in it then the tank sludge level is too high and needs pumping out.

The inlet pipe should be free and you should be able to see waste water only in the pipe itself.  Indications of an overloaded system may be a slowing of waste removal in the bowl after flushing, a gurgling sound from the plumbing upon emptying of utilities, or a sewage odour coming from the floor waste drains.

A. What type of system do you have (e.g. single or dual/multi-tank treatment system); if it is a treatment system (e.g. BioCycle, Envirocycle etc.), how many tanks are to be pumped out; and accessibility to the tank (how close we can get a truck to the tank and how level the ground is).

A. Preferably 2-3 days notice.

A. Sydney Metropolitan Area and surrounding regions which include the Blue Mountains (to Mount Victoria), Camden, Picton, Royal National Park (to Stanwell Tops), Palm Beach and the Hawkesbury.

A. We allow for up to an hour onsite. Variables that could cause the service to take longer include access to the tank, condition of the tank, size of the tank etc.

A. Yes. We only pump out the system. A technician is required to turn off the aerators and pumps for the service and to restore the system to fully operational after the pump is out.

A. Not necessarily. Provided the tank is easy to locate and access (i.e. detailed directions given, gates left unlocked, animals secured etc.), and you have arranged a payment method prior, it is not essential that you are present for the pump out.

A. We offer several convenient methods of payment including cash, cheque, EFT and credit card payments.

A. Yes. Brandster Services owns and operates a fully EPA-licensed and approved treatment facility, servicing our own business along with many other industry operators. It is vital to the health of our environment, and more specifically our water system, that waste be treated and disposed of correctly and lawfully. You can view Brandster Services’ licence details here. If in doubt of a company’s licensing and reputation, you can perform an EPA License and Notice history search on the EPA website.

A. Yes. Please contact us to make arrangements; and for application, registration and issue of a Transport Certificate if you require treatment of J100, J120 or N140 waste.

A. Typically the operating hours are: Monday-Friday: 6 am – 5 pm; Saturday: 7 am – Midday. The facility may be accessed outside of normal operating hours upon request.

A. Brandster Services values and is committed to the protection of our environment. Frequent interaction and constant cooperation with the EPA ensure all services and treatment processes are carried out within regulatory guidelines and in an environmentally responsible manner. You can view Brandster Services’ licence details here. If in doubt of a company’s licensing and reputation, you can perform an EPA License and Notice history search on the EPA website.